It is with a sense
of deep appreciation to our clients that we share some
heartwarming news: Otto’s BMW has just been named a “2011 Center
of Excellence.” In making the announcement, BMW North America
cited several criteria on which the designation was based,
including high customer satisfaction, outstanding brand
representation, and overall operational excellence. As you can
imagine, we’re delighted.
This is the third time we have received this honor, and as the
only dealership in the Delaware Valley among the 32 named
nationwide, we are very grateful to see our earnest efforts
acknowledged. With the third generation of family management now
in place, we reaffirm our longstanding commitment to always
exceed your expectations. And if we don’t, please let us know.
Below you will find the official announcement from BMW of
North America.
BMW has a commitment to excellence, both on the road and off –
and that extends to the ownership experience. Otto’s BMW has
earned the 2011 Center of Excellence Award for proving their
sales leadership while achieving the highest level of customer
satisfaction of all BMW Centers in the past year.
Congratulations to Otto’s BMW for being driven to perform!
BMW NORTH AMERICA, LLC Announces Best Dealership Awards
“2011 Center of Excellence” focuses on customer satisfaction,
outstanding brand representation and operational excellence.
Woodcliff Lake, NJ – February 25, 2011… BMW of North America,
LLC today announced its annual Center of Excellence honors,
awarded to the top performing dealerships in the U.S. Thirty-two
of the 338 BMW dealers nationwide achieved “2011 Center of
Excellence” status based on high customer satisfaction,
outstanding brand representation, operational excellence and
profitability.
Otto’s BMW of West Chester, Pennsylvania was one of the
dealerships driven to perform this year – picking up their 3rd
“Center of Excellence” award. Otto’s BMW has continuously proved
their sales leadership while achieving one of the highest levels
of customer satisfaction among BMW Centers in the past year.
“The Center of Excellence program rewards the BMW Dealers who
excel in their key business metrics,” said Peter Miles,
Executive Vice President of Operations, BMW of North America,
LLC. “This year’s 32 winners are the ultimate performers who
represent the best of the BMW brand and we are proud to have
them representing the brand.” |
