Alternative Transportation Policy

Alternative transportation is available for repairs or maintenance services
requiring a work time of 90 minutes or more. Customers requesting a loaner must follow these requirements:

  • At least 25 years of age
  • Must possess a VALID driver’s license
  • Must have an UPDATED insurance card
  • Must have a major credit card-Visa, MasterCard, Discover, or American Express.
  • Complimentary Loaner if the vehicle was purchased at Otto’s BMW, or, is still under Factory/CPO Warranty.  Otherwise, charges may apply, see your Service Advisor for full details*



On the completion day of a customer’s vehicle, the customer must return the loaner vehicle by the following times:
Monday-Thursday: 5:30 PM | Friday: 5:30 PM | Saturday: 2:30 PM
A charge of $60 per day will be issued if the customer fails to return the alternate vehicle on the day notified.


*If the vehicle is still under the 4-year/50,000 mile factory warranty or
6-year/100,000 mile Certified Pre-Owned (CPO) warranty, our service customer will receive alternate transportation free of charge. If the vehicle was purchased elsewhere and is out of warranty,charges may apply, see your service advisor