Service Arrival Tutorial


Welcome to Otto's BMW Service Department in West Chester, PA.

At Otto's BMW, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top tier customer service, for both new and pre-owned car buyers! Allow our staff to exceed your expectations, as we have been doing year after year since we first opened in 1968. Otto's is the repair center of choice for BMW owners in the greater Philadelphia area.

Do I Need Service?

What services are absolutely necessary?

How often does my BMW need to be serviced?

From their own training and experience, our Otto's BMW technicians and service advisors understand there is a considerable amount of information related to BMW maintenance, which is why we invite you to check whether your BMW is due for service before scheduling an appointment. Please click below and follow the checklist.


Types of Service

Below are some general service appointments our customers routinely schedule for their BMWs. We have included information on each service including the importance of the service appointment.  

If you have not already done so, stop by and see our brand new and state of the art service facility. Our efficient and eco friendly Car Wash is fully operational.  At our greater Philadelphia BMW dealership's service facility we provide a complimentary Car Wash and Vacuum after every service.  Once construction is finished, we will have a three lane drive through which will ensure a seamless pick up and drop off experience.

At Otto's we provide the following items to make your service experience a most enjoyable one...

  • Complimentary Wi-Fi so you can stay connected
  • Complimentary snacks and beverages
  • Magazines, Newspapers, and Televisions so you can stay up to date on current events
  • Complimentary Loaner Vehicles for when you have to carry on about your day*
  • Complimentary Car Wash and Vacuum
Give is a call, or Schedule Your Service visit with us to see why Otto's BMW has been Philadelphia's Premier BMW Center since we opened in 1968.

*Loaners must be requested when scheduling your appointment, subject to availability, contact our service team for more info.

Your privacy is important to us.

Otto's BMW takes your privacy seriously and does not rent or sell your personal information to third parties without your consent. Read our privacy policy.


Otto's BMW

1275 Wilmington Pike
Directions West Chester, PA 19382

  • Sales: (610) 399-4189
  • Service: (610) 399-6800
  • Parts: (610) 399-4171


  • Monday 7:00am - 7:00pm
  • Tuesday 7:00am - 7:00pm
  • Wednesday 7:00am - 7:00pm
  • Thursday 7:00am - 7:00pm
  • Friday 7:00am - 6:00pm
  • Saturday 8:00am - 5:00pm
  • Sunday Closed