Customer Testimonials

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DealerRater Apr 1, 2020
 

I just had to add on to my previous post, I had an appointment before the dealership shut down which they called my to reschedule on April 1st. When I arrived it took longer than I expected but I understood with them being careful and keeping ever safe. I informed them why I was here and about a issue I had with the app which myself and Mohammad try to fix, the service writer didn't understand so I texted Mohammad which he informed me he was off but he still reached out to the service writer to inform him of ...

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DealerRater Mar 31, 2020
 

My salesman Ian was the best salesman I've ever had and I have had a lot, He makes you feel like you matter to him not just as for a sale, We worked out a good deal without any pressure and he even reached out after the sale to make sure I was ok. You can't ask for more than that from a salesman.

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DealerRater Mar 20, 2020
 

I had a fantastic buying experience at Otto's recently with Lorenzo and Kevin and Noel. It had been more than 10 years and 2 vehicles since I had done business there. I'm very glad I gave Otto's another look. Initially I was a little skeptical being teamed up with a relatively new sales person - but Lorenzo turned out to be one of the best - maybe THE best - sales person I have ever worked with on a car purchase. He knows the BMW product line and vehicle features inside and out - and he is great at establishing a professional ...

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DealerRater Mar 19, 2020
 

Over the years I've acquired several vehicles from Otto's (specifically Justice M) and the experience has always been good. Justice listens too what my vehicle needs are and works to see which model will fit those needs

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DealerRater Mar 18, 2020
 

Mohammand our BMW GENIUS was and continues to be OUTSTANDING. Of all the vehicle purchases we have completed ( new, used, BMW, MB and other brands), this is the first "DELIVERY Experence" I've had. As I reflex on my purchase at Otto's , in addition to Mohammand, I would also like to THANK and mention the GREAT service we received from: 1. Jennifer Moore at front desk...Great Friendly Smile and set the Positive Tone. 2. Pre-Owned Sales Manager Wilmer Rodriguez, educated us and made our inspection happen. 3. New Car Manager Kevin Mahoney, met us at the front desk of the dealership and greeted ...

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DealerRater Mar 18, 2020
 

Bought the cat I wanted sight unseen with Scott’s help. He went above and beyond to help me get the car I wanted at a great price with excellent financing the next day. I had to have a car before the stores Covid-19 shutdown. He made it happen. The whole process today from financing to a run through of the vehicle exceeded my expectations. Highly recommend Scott and Otto’s for anyone looking to buy a quality vehicle. You have a very satisfied customer!

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DealerRater Mar 15, 2020
 

Wonderful team to work with, brought my BMW 330 in for service, drove home a loaner 2019 X5 , had such a great experience so much so i spoke with Brian DiPaolo about purchasing an X5 didn't purchase one immediately but a few months after without any pressure from Brian, but he kept in touch with me & remembered what car & features i was looking for very knowledgable sales person along with the rest of the Otto BMW team. All of my Sales & Service has been done at Otto's BMW, BMW of Wilmington needs to follow there lead. Thanks again Brian & the Otto's BMW ...

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DealerRater Mar 14, 2020
 

It was an amazing experience to be in ottos BMW and especially working with Scott. Right from my early morning appointment, they were with me all the time, very helpful and candid. Expalined everything about the vehicle and made sure I am comfortable with the buy. Good guestures all around. The dealership values the customers so much, it's pleasure to be there and I will anytime recommend both scott and ottos for BMW. Fantastic and phenomenal job... I would probably rate them 7 stars.

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DealerRater Mar 13, 2020
 

Great people. Everyone was fantastic. Thanks to Scott and Mohammad. Treated with respect. Knowledgeable. Saw the car when I came in to service another and went home with a new BMW that day

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DealerRater Mar 11, 2020
 

Wil re Rodriguez made our car buying experience a pleasure. Normally there is so much one-upmanship involved in the negotiations that I just want to leave even if I love the car, this was so different and yet we got a great price. I would recommend Otto's to anyone that wants a great car at an excellent price!

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