Customer Testimonials
Most pleasant and efficient car buying process I have ever had. Justice was very responsive and professional and made the experience extremely pleasant!
Great interaction with Brian on buying my leased BMW 330i and fast paperwork on finalizing the purchase.
Otto’s BMW has gone above and beyond to serve me since becoming a customer in June. After visiting other local BMW dealerships, I decided Otto’s was worth the extra 20 minute drive from Wayne. They have since surpassed expectations in service, communication, and experience. I recommend Otto’s as a 20+ year main line resident.
Great, knowledgeable and professional sales representative and pleasant experience with the dealership. I feel so proud to own BMW car.
Best auto service I have ever received in the past 30 years of owning cars.
I was very pleased by entire search & buying experience. Justice provided information with no pressure regarding purchase decision.
If your looking for a great buying experience you need to go to Otto’s and see Robby! Robby worked with me on the numbers and was able to explain everything perfectly. Noel and the used car manager Wilmer also did a great job with working with me and making the process super smooth! I can’t thank those three Individuals enough for their efforts! 5 stars all around!
Thank you so much Justice for your professional and great service! Best wishes, Keguan chen
Great place to shop for BMW’s and the service people are top notch individuals
Scott was great. Very knowledgeable and accommodating. My second purchase with him in the last two years.
Just finished working with Scott Gately purchasing my 3rd vehicle from Otto's. Each time it has been a great experience. This most recent purchase was a used vehicle at a low price point relative to what they normally sell. Scott took the same amount time and care as I received when purchasing a new car there. The car is spotless, the experience was outstanding and Scott was a huge reason for that. Highly recommended.
We have been Otto's customers for more than 30 years, and have ALWAYS enjoyed good experiences buying. leasing, getting service, and any reason for being in contact. We will continue to be loyal Otto's and BMW customers. Scott Gately is only the third individual we have worked with when buying from Otto's. Scott is knowledgeable, helpful and engaging and we have enjoyed working with him for the past few years. We would highly recommend both Otto's and Scott to anyone who is interested in what is NOT a normal dealer experience !!!!!!!
Helpful ,accommodating,flexible .I felt that the employees worked as a team.I will only go to Otto’s for sales and service
Can't say enough good things about Otto's BMW. The end-to-end purchase experience is top notch. I'm well cared for the entire time. I can also say that their Service department picks up where sales leaves off. They're great to work with and the quality of work is excellent. If you're looking for a great dealer with great service I highly recommend Otto's.
Very professional, Knowledgeable and friendly staff. dealership, Location is bright and clean, car display is amazing. All in all very good experience. Thank you BMW.
Robert was a pleasure to work with at Otto’s. Very professional & a nice guy! He was great at getting right back to me when I had questions and needed additional information. I had a great experience at Otto’s & will definitely continue to buy my cars here.
Otto's BMW is a pleasure to work with!! Their customer service is excellent and they truly go above and beyond for their clients! Ralph is who I prefer to work with. He's fair, experienced, professional and knowledgeable! Can't say enough good things about Otto's BMW! I love my new X3, and to my surprised, it arrived 5 weeks early 🙂
Professional. Clean and courteous. I have no complaints and would highly recommend the dealership to anyone who is interested in purchasing a BMW
Great first service experience. Welcoming staff who were very supportive and customer focused…nice change from some previous experience with other dealers
Best of the best , like the drive and comfort. Best customer service. Grear car safty
Friendly, courteous and expert advice. You can be confident your car gets professional attention at each visit
I live about 1,000 miles away from Otto’s and was more than a little hesitant about buying a car long-distance. Brian made it easy, answered all my questions quickly and completely. When I flew in to pick up the car, everything was ready. The “genius” guy, Paul Keenan went over all the safety and “tech” stuff thoroughly. The money and paperwork part was smooth and efficient. Dealership is a class act.
Everyone was super helpful and friendly. It was a pleasurable experience from start to finish.
In and out
The dealer is very professional, communicate well, and the entire sales process is very smooth and efficient.
Attention to detail and great costumer service skills. Everything executed on time and professionalism. Perfect.
Robert was a great representative for both Otto’s and BMW ! He knew his products, was extremely patient with me and with absolutely no pressure throughout the trade in and buying process. Due to the chip shortage and other production issues it took a little over 3 months to take delivery of my ordered car and Robert kept me up to date with any status changes. Which I really appreciated!!! Thanks Robert
Excellent service. Staff are very knowledgeable and aim to please. There was no pressure felt to buy and I felt they really wanted the best for me. I’d certainly recommend this dealership!
Excellent service and great folks to deal with whether it’s in sales or service!!
Robert was extremely informative and friendly. He was patient and I never felt rushed throughout the process. He answered my call to the dealership and had the car ready once I arrived. Highly recommend!
Amazing customer service experience. In and out in 15 mins. Memorable car buying experience. Best.
Great service, great communication, wouldn’t hesitate to work with Otto’s again in the very near future
The deal was quick and clear in all matters, friendly staff and kind atmosphere. Everyone knows and performs their job and duties perfectly.
Great managers who knows how to make customers happy. I had a great pleasure to get my new BMW here. Will back for the new car in the future.
Brian was very professional and helped make the purchase very easy. He was always available to answer any questions as well.
Easy to deal with, delivered as promised. A very smooth process and transaction. I would definitely see Brian again.
I started the process online and then went to the dealership the next day to test drive the vehicle. Ian Welsh was there to meet me and had the vehicle ready to go. I had a vehicle to trade and Otto’s gave me a very fair number and I agreed to buy the BMW 750iX. The whole process only took a couple of hours and Ian kept me informed on progress the whole time. The overall atmosphere in the dealership is relaxed and laid back with plenty of areas to relax or work while you are waiting. This was ...
When my sister, Mabel, and I first walked into the BMW dealership, we asked for a serious, but not pushy , most importantly patient sales person. Robert was very helpful and super knowledgeable. Did I mention very patient - he walked and talked us through the selection, production, and delivery process. 4weeks later, I'm a very proud BMW X6 2022 owner. Angela
I hate car shopping. Our sales guy Scott G. makes everything painless and most importantly, FUN! We’ve bought 3 cars from him and Otto’s and there’s no need to go anywhere else. Our newest BMW is by far the nicest and most fun vehicle I’ve ever driven. Otto’s always goes the extra mile to guarantee the highest level of customer service! Thanks Scott and Otto’s!
The dealership was very welcoming and arranged for me to meet Ian to assist me with purchasing a vehicle. I explained what I was looking for and asked to help narrow down my choices. I appreciated the straightforward prices and Ian gave me several options to help me decide which one fit my wants and budget. I liked the large monitor where I could easily see all the figures. I didn’t feel like anything was being hidden and there were no surprise fees. Ian clearly explained all the dealer costs, taxes and interest rate. The entire buying process was ...
Have been working with Justice at Otto's for over 12 years now. My experience is always a pleasure and always transparent. Super easy with a few phone calls, and emails to make "magic" happen. Justice is incredible to work with and kept me continuously up to date throughout the process and when navigating any bumps in the road to get us to delivery of my new vehicle. Incredibly easy and efficient transaction - thank you!
My experience at Ottos was superior. Lauren Snyder made buying my dream car fun. Yes, I said it.. fun. She is extremely knowledgeable about the BMW brand. The entire process working with her was ssssooo easy.
Scott and his team, went above and beyond to ensure that I was happy with every aspect of the car buying experience. I've purchased nearly 50 cars in my life thus far and this was a "Top 3" experience. Highly recommended.
This is the second vehicle I have purchased through Scott. ALWAYS a pleasure!! He makes car buying simple, and pleasurable!! I will refer all of my friends to Otto's and Scott.
Joel Scardini work very hard to find us the vehicle we wanted. The dealership itself was a pleasure to enter with courteous receptionist and friendly personnel.
Very knowledgeable and thorough. I went in unsure of what car to get and came out with the perfect fit thanks to Lauren! Highly recommend!
I've been working with Scott at Otto's for years and he is first rate! He has helped me with many cars over the years both new lease and purchase. I am a very happy customer.
Bought wifey a 2018 430i. They were fantastic from start to finish to follow up to trying to help me get a 22 M4. Which I screwed up or I WOULD have bought the white one they just had. UGH. Oh well Eventually. In fact they are STILL keeping in contact.
Otto's BMW and mini make buying a car a joy! We now have one mini and two BMW's from Otto's. I would highly suggest using the dealership and Scott. Easiest transactions around!
Very clean
It was a pleasure working with Ian. My family has been leasing with him for quite sometime. He was very knowledgeable, friendly, and professional. I would recommend working with Ian and Otto's.
We had a great experience at Otto's! Ian was very helpful and informative and never did we feel pressured as we have in the past at other dealerships. This was the easiest car buying process I've ever experience, we got a great deal, and we love our car so much. We wouldn't hesitate to go back to Otto's and work with Ian again in the future!
We had a great experience buying a BMW at Otto's. Lauren made everything run smoothly--extremely efficient and friendly from the initial test drive through to signing the paperwork and delivery. Highly recommended.
I had a wonderful experience at Ottos and especially with Scott Gately. It was easy and enjoyable. The process was honest and direct. No surprises. He also made it fun and exciting.
The sales team was awesome , Best BMW Dealership Around !!! Best car buying experience I have ever had, would recommend to anyone interested in the Ultimate Driving Machine !
Best car buying experience we have ever had. Justice met me for my initial visit and went over the complete history of the 535I, covered all the options and answered all of my questions. Closing was easy and Justice went over everything in the car before we left. I will be recommending Otto's and Justice to anyone looking for a new vehicle. Thanks for an awesome experience.
Lauren and Noel were a pleasure to work with! Such an easy process and would recommend to anyone in the market for a new or used BMW! Will definitely be back in the future.
I had such a wonderful and easy experience with Justice and Otto’s BMW. Justice is so kind, considerate, smart and helpful! It does not get any better than Otto’s. Everyone is friendly and treats you like family! My new 3 series is perfect and exactly what I wanted.
Justice and Kevin have worked with me for years- They are always friendly and professional. I just picked up my new X1 and the transition to my new car was excellent. I have always loved Otto's service - including working with Patti who always spends time chatting with me! I would highly recommend Otto's and their team!
This was the absolute smoothest car buying process I’ve ever had…and the customer service was impeccable. Justice is a rock star. Will definitely call him in a couple years for the 2023 X6!
I had been looking for a sunset orange BMW for a while. When I found this one, Justice helped me purchase and pick it up when I was 5 hours away. The whole experience was quick and easy. I love the car!
Everything about Ottos is state of the art. The showroom is incredible and service team is very accommodating. The best part of Ottos is the personalized attention from our wonderful salesperson, Justice. The best experience.
The service advisors at Otto's BMW are very helpful. In particular, Dan Valliere is excellent. I'm always very satisfied with the quality of service.
A beautiful show room and great personalize service! Love my new certified pre-owned x1 and would definitely use this dealership again in the future.
Where to begin? I've purchased a total of 8 cars from dealerships, both new, cpo and used. Lauren at Otto's BMW is not only the best car sales professional I have ever worked with, she is one of the best sales professionals I have ever had the pleasure of working with. My path to this bucket list car purchase was labyrinthian for a number of reasons. Lauren's attentiveness, communication and attitude made this entire journey a wonderful story to tell as opposed to a horrible memory one tries to forget. Thank you Lauren. To anyone seeking a personal ...
I highly recommend this dealership. Friendly and knowledgeable dealers, who were patient and detailed. Clean, open facility. It was a great experience all the way through. I'd recommend Ian to anyone.
Great experience...first BMW CPO & Scott was able to get my deal done within the time frame that I needed. Had service work done two weeks later & Frank was awesome as well.
I drove 5.5 hours to negotiate a deal at Otto's trading in my car for a new purchase. Got there at noon and drove off with new car by 6 pm that day. Salesman Ralph Nofsinger was a pleasure dealing with and he jumped thru hurdles getting my deal complete so I could leave that day with my new car. Purchasing a car out of state took extra steps and everyone at Otto's were very professional. Noel Montesano in Financial Services was very helpful also. A first class dealer !
Robert was great!!! Was very patient with us as we couldn’t decide among the many awesome car choices. And this was during a time when other dealers had no selection and were pricing over msrp.
I was purchasing this vehicle from outside the country as I moved back to Canada and Joel Scardini was extremely flexible and supportive in this process. The entire team at Otto's made this a very positive customer service experience and I couldn't be happier with the end result. I would definitely recommend this dealership and this product to anyone.
Today I purchased my first BMW! What an amazing experience ! First class all the way! Scott Gately made sure I was happy, comfortable and got the car I wanted!
First off, I would like to thank “Ian Welsh”. It was like , he knows a magic trick to read my mind. Straight to the point, no pushing or number games. It’s too hard to believe but it took me just about an hour to close the deal including test drive & trade my accord. It was Saturday, the car wasn’t ready so my delivery was scheduled on Monday. I prepared myself to spend at least 2 -3 hrs for paperwork & expecting some random guy from finance convening me to sign up for their promotions. And guess what I ...
I've known Scott for at least 10 years and it is my 2nd CPO X3 purchased from Otto's. While I am not a new car every 3 year person, Scott is definitely my go to person when the time comes for a change. He is so welcoming and treats our whole family as if we are part of his family! Otto's overall offers quality CPO vehicles and great service. Enjoying my "new" car and all the bells and whistles. Thank you Scott!
Easy online scheduling. Secure drop box for after hours and contact free transactions. An agent contacted me to review services requested and the perimeters they could operate within. Updates came by text with a video of the vehicle and a summary of what was done. A phone call explaining services provided and suggestions moving forward with pricing concluded the services. Pick up was just as easy. Distanced interactions with the pleasant staff involved minimal paperwork. There's an option to pay online for a contact free experience. The shop and showrooms are beautiful. The same white environment has an open ...
I have been going to Ottos for many years. Just purchased another car - Ottos is still impressive and has managed to improve their excellent service. Scott Gately is straightforward and worked hard to make us feel comfortable and feel excellent about our decision.
Scott made purchasing our new car a pure pleasure. He listened to the options we wanted, never pressured us with existing inventory or a build voucher that they had available. He was able to negotiate a build trade with another dealer and we built a beautiful car. Thanks so much for a stressless experience.
I’ve bought 3 cars from Otto’s over the last 12 years or so (and a bike when they sold em). Every experience has been easy and professional . The staff is always respectful of the value of my time and in this latest transaction Brian DiPaulo was fast in response, well informed about the cars and a pleasure to deal with..
Again and again, he listens he’s patient and most importantly, transparent and fair. Many vehicles purchased with scott and many more to come again! No question, call or text scott, he’s the one you want!
Brian was courteous and proactive with his initial email communication, and professional, helpful and knowledgable once I arrived at the dealership. It was clear that he would do anything to deliver a top-notch experience. Everything from the test drive to the car prep was thorough and seamless. It's clear that Brian and Otto's put the customer first. Thank you!
Justice Mogano and the Otto's team continue to deliver service which exceeds expectations consistently. Justice arranged for the delivery of a new vehicle for me last week and personally made sure that any insurance and title issues were completed in time for delivery.
We have bought and leased multiple BMWs from Otto's, and also have our vehicles serviced there. Justice has sold and leased to us our last 6 cars, given us the best possible deals, and made every transaction smooth and easy. We are very happy with Justice and Otto's!
Justice has been so professional and honest over the past 9 years that I wouldn’t think of buying a car from any other dealership than Otto’s!
From the moment I walked in everyone was extremely courteous. Ian was awesome to work with and answered all my questions. Fantastic people who really care about your experience
Well, since 2005 when i bought my Mini Conv you have been a source for the family car things, my Son Bob is still racing one of 2 '02's, my Son Bill did race an M3 for a while, and i raced 2 different '02's myself. last Saturday Brian had our new 540i, and a slightly used X3 ready for us as we arrived. all 100% so far--keep it up
Amazing service and Marco was awesome and very informative. Highly recommend ottos great service and nice friendly staff They explain things to details and like I said Marco Is the guy to ask for
Excellent service.Dory Zalal is very good Service consultant. I am very happy and satisfied. I recommend Otto’s BMW service centre.Thank you and nice to meet you
Extremely friendly, professional and went above and beyond to find our car. The delivery was also the BEST I have ever experienced. And I’ve bought over 20 cars. Scott is honest and fair which is a valuable trait in sales. I will only go to him for future purchases.
Service was excellent beyond our expectations at this dealership. Staff was pleasant and helpful and attentive to special requests . Would definitely recommend Otto,s dealership to family and friends
Great place to get your next car.
We debated between 2 cars, same model just different years. Robert was able to clearly explain the key differences to us which made our decision making process super easy. The negotiation process was straightforward and fair. The entire process was quick and easy as both Robert and the finance manager, Noel, brought their A game and had everything ready to go at the agreed upon delivery time. We couldn’t be happier with our overall experience and are very much enjoying our new car!
First time ever going to this dealership and was very impressed and satisfied! Lauren Snyder was so great to deal with from start to finish! Wouldn’t consider buying a BMW from anywhere else
Scott Gately was very knowledgeable and thorough! Scott made my purchasing experience personable and enjoyable when providing his efficient service! I would highly recommend Scott and Ottos BMW.
Cannot say enough about our experience with Robert. His professional manner and treatment of us was outstanding and excellent in all respects! Robert was courteous and a pleasure to work with on the purchase of my first BMW. I am so thrilled with my X3!! Thank you for an easy, pleasant and amazing experience. We will be back again and look forward to working with Robert and the rest of the wonderful Otto's team.
I love the clean, modern, open atmosphere. Ian answered all our questions, gave us a good deal, Very personable too! definitely returning for next car.
Excellent service department
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