Customer Testimonials

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Google Nov 11, 2019
 

The unenviable, yet inevitable, task of car shopping was made as painless as possible by Mr. Lilly. On my first stop of three dealerships Ethan and I went out in a 550 and 540, both CPO. They were two different generations of the 5 series with two different versions of iDrive and Ethan ran me through all the pros and cons of each. He was extremely helpful in my ultimate decision to buy a 2017 540i xDrive at Otto's BMW in West Chester. The experience for buying, delivery, and after sales has been top notch. Thanks to everyone at Otto's and Mr. Lilly in ...

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DealerRater Nov 9, 2019
 

The unenviable, yet inevitable, task of car shopping was made as painless as possible by Mr. Lilly. On my first stop of three dealerships Ethan and I went out in a 550 and 540, both CPO. They were two different generations of the 5 series with two different versions of iDrive and Ethan ran me through all the pros and cons of each. He was extremely helpful in my ultimate decision to buy a 2017 540i xDrive at Otto's BMW in West Chester. The experience for buying, delivery, and after sales has been top notch. Thanks to everyone at Otto's and Mr. Lilly in ...

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DealerRater Nov 8, 2019
 

I have purchased my last 4 vehicles there and they are the best. When you need service they always offer a loaner,. And you never pay anything under warranty except tires,. Justice is absolutely the best salesman and person ever,. I would not buy from anyone else.

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DealerRater Nov 6, 2019
 

Robby was efficient knew his deity and answered ALL my questions now if I can remember it all!!! Thanks so very much Robby and best wishes to you in your new endeavor !! Mep

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DealerRater Nov 6, 2019
 

Lorenzo was extremely helpful helping us find the right car to fit our needs. He was professional and extremely courteous during the process and, when he delivered the car, he was very helpful explaining the use of the equipment.

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DealerRater Nov 6, 2019
 

Rob was super friendly & knowledgeable about my new 2020 X5. It has many new features from my 2016 x5. Highly recommend him to assist any new buyer.

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DealerRater Nov 6, 2019
 

Ian Martin was extremely helpful finding the right “surprise vehicle” for me with my husband. When we arrived everything was ready for us. My husband has had several BMW’s (all from Otto’s) this is my first. So far I’m having fun with my X3. Thanks Ian for all your help and I’ll see you on my first service appointment.

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DealerRater Nov 5, 2019
 

Rob did a great job of explaining the vehicle's many benefits and features. He saved me a lot of time. He'll be a good salesman.

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DealerRater Nov 5, 2019
 

Ian did a great job walking me thorugh the options, availability and quickly got me into the M5 I was searching for several months. Great job, friendly and patient.

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Google Nov 4, 2019
 

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