Customer Testimonials

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DealerRater Sep 17, 2020

I have always had a great experience at Otto’s. The staff is very helpful and friendly. Me use Scott Gately I’m sales and I could not ask for better salesperson. Highly recommend Scott and Otto’s

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DealerRater Sep 16, 2020

Justice, was a pleasure to work with at Otto's BMW. He was very responsive and was fully interested in our satisfaction. Ask for Justice at Otto's.

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DealerRater Sep 16, 2020

I worked with Robert @ Otto's West Chester BMW. Robert was knowledgeable and a pleasure to work with. Great Experience and I will be working with these guys for years to come.

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DealerRater Sep 14, 2020

I had the pleasure of meeting and working with Mohammad at Otto's. I called about a 328d wagon I'd seen advertised online, and Mohammad was "my guy" from the phonecall all the way to the end. I live a 2-hr drive away in NYC and wanted to make sure the car was still there before I came out, and he not only assured me that it was but he stayed in contact in the time before I took the ride out to see the car in PA. He was very upfront that as Otto's hadn't yet fully detailed and processed ...

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Google Sep 14, 2020

I wanted to share my experience at Otto’s BMW because it was literally the easiest car shopping experience . I found the vehicle I wanted online. I selected to chat with an advisor . Scott G chatted with me I told him what I was looking for etc. I scheduled a test drive .. I decided to purchase the car and practically was able to complete my paperwork while at work the following day . Scott saved me so much time and made me feel at ease . He also has a ton of awards at his desk and I see why .. he definitely ...

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DealerRater Sep 13, 2020

I enjoyed working with Scott at Otto’s. He was very professional, open, and responsive to all my questions. Ask for Scott at Otto’s.

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DealerRater Sep 10, 2020

Scott Gately was highly responsive and no nonsense in his communication. He was forthright and transparent regarding the financial aspects of our exchange. That he is a genuinely nice guy who clearly loves his job will go a long way to exonerating the stereotype of the car salesman. There are 2 BMW dealerships closer to my home. The ease and trust he instilled was like no other experience I’ve had. (Bought my previous 3 BMWs elsewhere.) I would highly recommend Otto’s because of Scott.

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DealerRater Sep 10, 2020

Robert Madden, the client advisor, was excellent. He took full interest in our satisfaction without being influenced by the fact that we were shopping for a used versus new vehicle. He was well versed in the full line of models and explained in detail all the administrative and financial aspects of the purchase. When we are ready to transition into a new model you can be sure we will visit Otto's and seek out Robert to be our advisor.

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DealerRater Sep 9, 2020

Brian was great to work with. He was very patient as I took a long time to decide on which color and interior I wanted. I got a great price ( and I did shop around at other dealers) without all the back and forth nonsense that some dealers make you go through. Otto's gave me the best trade in too on my 5 year old BMW. I have been using Otto's for service for 5 years and they are excellent as well. Highly recommend Brian and Otto's!

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DealerRater Sep 8, 2020

From initial contact through the delivery, Scott was polite, prompt, took the time to answer questions and delivery exceeded our expectations. Much appreciated. Otto’s is a well oiled machine with Scott and his team assisting!

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