Very professional, clean environment, excellent customer service. They have good technical knowledge and their follow up and answers to questions is always timely and accurate.
Friendly, attentive, hard-working, professional, direct. Turned what is typically a tedious experience into a comfortable and seamless transaction. Would definitely do business with them again.
This is my second experience with Scott and it was even better than the first one which should tell you what a great experience it was! He somehow found exactly what I was looking for with limited inventory and minimal time. I will always recommend him and always come back. Oh...and a shout out to Joe in servicing who has also made working with Otto’s a pleasure.
Dan Stangl , Cristina, Noel and Mo made it a very seamless process. Would highly recommend and would buy there again.
The team at Otto’s BMW is outstanding! Ian Martin was professional and kept me informed regarding my vehicle order. The process was efficient and the customer service was fantastic from the time I was exploring lease options to the day I picked up my new car. I would highly recommend Otto’s BMW and Ian Martin if looking for a new vehicle. Thank you for the great experience!
Excellent customer experience, Ian Martin was a pleasure to work with and made our transaction as seamless as possible (impressive considering the constraints from COVID-19 related distancing measures). Once we decided on our car and finalized paperwork, it was waiting for us in a personalized display room - a nice touch we greatly appreciated! We've purchased a number of cars from Otto's and continue going back because of their service.
Overall, an exceptional experience. Brian was easy to work with and was responsive to my questions and requests. Otto's BMW staff were friendly and did a great job following COVID-19 safety guidelines. 🙂
Went quick and easy, plus a free 50$ instore gift. Cant complain about free stuff
It is always a pleasure to work with Justice. He makes the BMW experience complete. He is very knowledgeable and quickly relates to what we are looking for in our car.
Wonderful experience with Scott. This is my first BMW & first time coming to Otto’s and he truly made it very easy & enjoyable. My husband & I could not have been happier!
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