Customer Testimonials

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DealerRater May 19, 2022

I have known and bought cars from Michael Vadasz (owner of Otto's BMW) for years and he has always treated me fairly in our business dealings. My sales rep, Justice Mogano, is awesome. He is highly knowledgeable about the BMW product line and the automotive industry in general. He takes time to answer all of your questions and helps you make the best decisions possible. If you are in the market for a vehicle, I would highly recommend Otto's BMW. Be sure to ask for Justice Mogano when you walk in the door.

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DealerRater May 17, 2022

Very nice place and kindly people there. Having professional team during the whole purchase process.

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DealerRater May 16, 2022

Third car purchased at Otto's with Scott as the sales representative. Great experiences and would definitely purchase again trough Scott.

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DealerRater May 13, 2022

Lauren has been helpful and beyond great when ordering and delivering my bmw. since the first conversation she was clear and had great communication through out the process. Lauren made everything easy, clear, straightforward. I live in new jersey but drove all the way to west chester simply because of how welcoming lauren was on the phone where in new jersey no one gives you the time of day. thank you once again Lauren and Ottos bmw.

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DealerRater May 12, 2022

Excellent service and very knowledgeable. They have more inventory than anyone else in the city

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DealerRater May 11, 2022

Very polite and friendly staff good good good good good and more good in service department

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DealerRater May 10, 2022

Lauren was great. I would recommend her to anyone looking for a BMW. She was great.

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DealerRater May 9, 2022

We visited this dealership to conduct research. Ralph was extremely knowledgeable and took the time to explain the difference of difference models. The second time we visited was to purchase the 540i! It was a great experience and will highly recommend Ralph and this dealership!

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DealerRater May 7, 2022

Ralph N. , was fabulous to deal with on the purchase of our BMW 540i . Straight forward and extremely knowledgeable about the car .

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DealerRater May 7, 2022

My wife and I were so very impressed with the extremely professional and friendly staff that helped us with our new purchase. Big shout out to Joel Scardini, Moe Ahmadov, and Donnie MacGregor..you guys were truly amazing !!

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DealerRater May 7, 2022

Scott was amazing to work with. I’m in Ohio so it was a sight unseen deal. Within 5 minutes of initially connecting, Scott had an iPad FaceTime tour of my future vehicle lined up. We agreed on a competitive deal later that afternoon. The time between looking at the car virtually and receiving it on a flatbed in Ohio was 4 days. He communicated through every single step of the process making it stress free and easy. Thanks to Scott and Otto imports for making this an A+ experience. Love my new 3 series!

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DealerRater May 6, 2022

I have purchased two other cars from the dealership and once again bought an X5 SUV which was painless and seamless and our sales girl Lauren was fantastic to work with

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DealerRater May 6, 2022

It was a pleasure to work with Justice & Team at Otto's. They provided a higher level of service and made the buying experience easy and very enjoyable.

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DealerRater May 6, 2022

The dealership is well kept and well stocked. Presentation 10/10, it also has a cafe for clients to enjoy beverages and snacks. All of the employees are well presented and willing to offer any assistance necessary.

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DealerRater May 4, 2022

Great service, friendly and helpful sales and service employees, our first BMW and we love it!

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DealerRater May 2, 2022

Scott G at Otto's BMW provided an exceptionally great buying experience - even for an out-of-town buyer. He has incredible product knowledge, is highly customer-focused, is trustworthy, and ensured that everything ran very smoothly. I would highly recommend Scott at Otto's.

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DealerRater May 2, 2022

Love my new BMW. It is a pleasure to drive. Justice helped me make this purchase and, as always, saw to my every need. Otto's is a wonderful experience in every way.

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DealerRater Apr 30, 2022

Scott was fantastic. Everything went with a level of ease that’s not common with car dealerships based on our past experiences. He made everything seem effortless. We love the Otto’s BMW setting too. Very relaxing..

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DealerRater Apr 27, 2022

Justice was very helpful and everything fast and easy. I highly recommend working with him.

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DealerRater Apr 27, 2022

I found the buying and delivery experience to be very professional with no pressure to add additional costs.

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DealerRater Apr 26, 2022

Ian Welsh at Otto's BMW made the entire car buying process a pleasure. He was professional, helpful and very friendly. If you are in the market for a BMW I highly recommend that you go see Ian Welsh at Otto's BMW, you won't regret it!

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DealerRater Apr 25, 2022

Just completed a purchase of a 2019 330 after finding way too many issues with my old 2010 328. I worked with Lauren, who was fantastic, to narrow down our choices based on our needs. To make things more complicated we actually traded in our other car. Lauren was not fazed by this at all and the whole experience was surprisingly simple and pleasant. The used car inventory that Otto's had was very impressive and allowed us to really get the perfect car for us.

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DealerRater Apr 23, 2022

Superb sales associates, professional service, and your made to feel like your part of their family. By far the best car buying experience I've ever been a part of. There is no other dealership that has such defining attributes of what you expect from BMW. 👍👍

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DealerRater Apr 21, 2022

From the day I ordered my vehicle my salesperson Lauren was in constant contact. She was thorough and competent, extremely knowledgeable and there for every question or concern. I would highly recommend working with her if you need a new car.

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DealerRater Apr 20, 2022

Justice is soooo nice! He answered all the questions I have, and help me to change plate!

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DealerRater Apr 20, 2022

Very friendly and welcoming. Fair price for the car and customer service was top notch. This was our first BMW and we were wowed by the experience.

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DealerRater Apr 19, 2022

Very quick and easy process. Great pricing and knowledgeable staff. Will definitely return here to purchase another vehicle.

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DealerRater Apr 19, 2022

Lauren Pierce Snyder was absolutely amazing to work with: Extremely knowledgeable, resourceful, fast and available literally around the clock to answer questions. Lauren hustles for her clients and her work ethic is outstanding. Highly recommend working with Lauren if you have a chance.

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DealerRater Apr 18, 2022

Best car buying experience I have had in the past 30 years/10+ vehicles. I drove 2 hours just away just to purchase from Otto BMW and it was worth the trip. I have found a home dealership for sure with Scott and Otto BMW!

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DealerRater Apr 18, 2022

Great service friendly staff and everything done on time. Appreciated it and will be back.

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DealerRater Apr 16, 2022

Best car buying experience that we have ever had. Justice was awesome & we will definitely be returning to Otto’s for our future vehicles.

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DealerRater Apr 11, 2022

Otto's was a breath of fresh air in our experience with purchasing BMW's. Scott was wonderfully attentive, respectful and got down to business right away. No BS. The process was very smooth and very quick. When my original car was no longer available he had a solution immediately that was absolutely spot on. I will purchase/lease with Scott in the future.

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DealerRater Apr 11, 2022

Robert was Amazing!!! He was open and honest and it was a great pleasure to work with him!!

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DealerRater Apr 10, 2022

Otto's is an experienced dealership that is professional, kind and efficient. The entire buying process was seamless and smooth! Dan Stangl in Sales and Noel Montesano in Finance were outstanding and knowledgeable.

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DealerRater Apr 10, 2022

We are thrilled with our new car! Justice Mogano was excellent to work with and paid attention to all of the details, making our purchase go smoothly from start to finish! He is very knowledgeable and is a true professional! We highly recommend Justice Mogano!

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DealerRater Apr 10, 2022

I've always had great experiences with everyone at Otto BMW. Wouldn't go anywhere else

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DealerRater Apr 10, 2022

Justice was absolutely wonderful to work with. He is such a nice guy and I appreciated his insight when building our car. I’ve owned several luxury vehicles and Justice and Otto’s BMW are entirely in a league of their own. Justice was attentive and ensured the process was seamless. I can’t believe I spent less than an hour in a dealership between our initial discussion and pickup (with top notch service). I will be recommending Justice (and Otto’s) to everyone. The car is beautiful and I’m so thrilled with the final product. You have a ...

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Facebook Apr 8, 2022

Mrs. Katie George is sure a blessing into my life and that of my family with minimum investment of $600 be rest assured to make your withdrawal of $7,200. After losing my job I have nowhere to lay my heads upon until I was introduced to Mrs. Katie George by a friend who advise me to invest into her bitcoin trading and now my life have really change Visit Mrs.Katie George on WhatsApp: +15513552580 Email:[email protected]

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DealerRater Apr 1, 2022

The way we buy cars is definitely changing. I went to Otto’s with a lot of questions very early on in my decision process. Scott knew that I wasn’t going to buy a car the first time we met. He knew I was planning for several months out and he stayed in touch with me and answered all of my questions until I was ready to make the decision. Scott provided me with the confidence to buy a plug-in hybrid, after 36 years of driving vehicles powered with gasoline. Scott’s knowledge of the product line and dedication to ...

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DealerRater Mar 31, 2022

Super easy and pleasant experience. Justice was prompt at responding to any questions I had, and was sure to follow up with pertinent updates in a timely fashion. The whole experience was a breeze and I highly recommend Otto's for anyone interested in a BMW.

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DealerRater Mar 31, 2022

I purchased my third BMW from Otto's today! As usual, it was a great experience. My sales person was Ian Martin and he is a true professional. Ian made me feel very comfortable during the entire experience and answered every question with patience. He knew everything about the car which made the decision process easy. I was also impressed by Noel Montesano, my financial service advisor. He explained everything well and made it simple and fast! Lastly - I have to say my service advisor, Bill Cosenza, is the best in the business. I trust him completely because he ...

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DealerRater Mar 31, 2022

My wife and I have purchased 4 vehicles from Dan Stangl at Otto’s over the past few years, and every transaction has been great. Very knowledgeable about BMW’s models and options and makes the buying process simple and fun (not an easy feat). Very highly recommend!

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DealerRater Mar 30, 2022

Scott Gately was great. Informative, responsive and most of all, patient with my incessant questions. This was the easiest car purchase ever and the most satisfying. And that covers decades. I certainly will highly recommend Otto's and Scott to anyone.

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DealerRater Mar 29, 2022

The car buying experience at Otto’s was definitely the best I’ve ever experienced.

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DealerRater Mar 27, 2022

Fast response. Professional staff. Solid info on every aspect of transaction. I would recommend to anyone.

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DealerRater Mar 26, 2022

Best dealership ever this is the 3rd M3 i buy from Otto’s Bmw they always make the process simple and easy they have the best service hands down. Ian Martin made ordering and taking delivery of the car something ill never forget as he went above and beyond definitely 5 out 5 stars.!

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DealerRater Mar 25, 2022

Big thanks and huge shout-out to Ottos BMW in Ottawa and the fantastic staff there. What an amazing group of people! 😊 I would personally like to thank Joel Scardini from sales and Mulualem Bokere in finance for making my 40th birthday and the purchase of my dream car come true! They worked tirelessly to make everything happen and did they ever put a smile on my face! My new car is exactly what I wanted, right down to the color, as well as a very comfortable payment. I am simply over the moon with happiness and gratitude. I will be ...

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DealerRater Mar 25, 2022

Our experience with Ian Martin and Ott's BMW has been fantastic. This is the second vehicle we have purchased from Ian. He is extremely knowledgeable, helpful and trustworthy. He is our go to guy for all of our vehicle needs.

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DealerRater Mar 24, 2022

Efficient and fair. From sales to trade-in and thru delivery, this was a top notch experience. Lauren was the consummate pro.

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DealerRater Mar 24, 2022

Joe Izzi does a great job of keeping you informed and being a straight shooter. He'll find the best way to get the job done at the most efficient cost.

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DealerRater Mar 24, 2022

This dealership is top notch and so was my salesman. I was visiting the dealership with my husband to pick up his car that was in for service. I was not in the market for a new car so that fact that I purchase one says a lot. The dealership was clean and very professional in appearance as was the staff. My salesperson, Ian Martin, was professional from start to finish. He is the reason I decided to purchase my new car. His professionalism and patience was what really sold me. I plan to recommend Ian and Otto's to ...

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Google Mar 24, 2022

Great experience.

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DealerRater Mar 23, 2022

Awesome experience! Beautiful facility offered fresh coffee while waiting for car in service. Joe was very professional and helpful on resolving all issues on my car. Everything was done quickly! Washed my car at the end. Definitely will recommend this dealership to all friends!

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DealerRater Mar 23, 2022

Great buying experience! Welcomed by all smiley faces. Brett was awesome to work with and kept me updated through the process. Paul was very helpful and patiently taught me to use all features. Definitely will recommend this dealership to all friends!

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DealerRater Mar 22, 2022

Justice and John were great to work with and kept me informed through the whole process!

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DealerRater Mar 22, 2022

This is my second BMW with Scott and the experience was just as good the second time around. Car shopping has never been this easy. Recommended a friend to Scott and she had nothing but great things to also say about him.

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DealerRater Mar 22, 2022

I have been working with Ottos for many years. New to working with Scott as my former sales exec left Ottos. Love the new working relationship with Scott, he has a genuine passion for cars and BMW making our new relationship an immediate hit. Cheers to this new car and experience and many more ahead with Scott and Ottos. Tom Thoman

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DealerRater Mar 19, 2022

Ian Martin was fantastic to work with. I am across the country and wanted to purchase a vehicle from Otto’s BMW. Ian was extremely prompt at responding and my out of state deal was seamless thanks to him.

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DealerRater Mar 19, 2022

We love Otto's BMW!! We have been getting our vehicles there for 20 years! Their sales, management, and service teams are top notch. There are 2 BMW dealers much closer to us but we drive 1 hour to Otto's BMW.

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DealerRater Mar 18, 2022

amazing helpful proficient above and beyond knowledgeable intelligent wonderful kind loving awesome wonderful brilliant great

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DealerRater Mar 17, 2022

Excellent sales person Very efficient Knowledgeable staff Friendly Great product Respect to Covid protocol Involved management

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DealerRater Mar 12, 2022

Scott was great throughout the entire process. This was the best car buying experience I’ve had. Very professional throughout and very knowledgeable. I will exclusively purchase cars from Otto’s from now on.

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DealerRater Mar 11, 2022

I am very happy with my experience at Otto’s BMW! The Showroom is outstanding, with lots of gorgeous cars to admire. The Staff were warm, knowledgeable, and helpful. Scott Gately was my Client Advisor. There aren’t enough positive adjectives to describe working with him. Scott shares his expansive BMW knowledge in a way that is friendly, fun, and exciting! He responds quickly to all questions and needs. While building my X6 I had a lot of questions, mechanically and aesthetically, Scott never missed a beat. His patience and humor were refreshing (and needed!). We built the perfect car ...

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Cars Mar 11, 2022

Amazing customer service,. people were very friendly and I highly recommend. Melissa Gibson you Rock and me and my husband wanted to take the opportunity to extend our Thanks for yesterday dealing with the other dealership you went above and beyond with great customer service satisfaction we’re very grateful for the energy you gave to me with all smiles and I made it back to work on time I was very impressed by your passion and commitment great team effort from the service department!! From the time you had my BMW you had stayed with me on my vehicle ...

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DealerRater Mar 11, 2022

Amazing customer service,.people were very friendly and I highly recommend. Melissa Gibson you Rock and me and my husband wanted to take the opportunity to extend our thinks for yesterday dealing with the other dealership you went above and beyond with great customer service satisfaction we’re very grateful for the energy you gave to me with all smiles and I made it back to work on time I was very impressed by your passion and commitment great team effort from the service department!! From the time you had my BMW you had stayed with me on my vehicle ...

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DealerRater Mar 8, 2022

Sales rep is really helpful and friendly, and the technician explain every functions in details with great patience. Overall, their service is very satisfying.

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DealerRater Mar 7, 2022

Amazing customer service,.people were very friendly and I highly recommend. Sales rep Lauren was very helpful in making my decision in purchasing and I’m very happy..

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Google Mar 6, 2022

Had a wonderful car buying experience with my man Ralph. I walked in on a Monday morning, car was ready by Thur. In this market most dealerships are marking up $5-10k over MSRP due to low supply. Luckily they aren’t doing that at Ottos. I love my X3. Thanks Ralph! Ralph wasn’t pushy and didn’t try to pull any tricks. Everything was straight forward.

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DealerRater Mar 4, 2022

Great service...Justice is a exceptional and talented sales professional, ask for his help with your BMW purchase.

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DealerRater Mar 3, 2022

Both Otto's and Justice specifically made my purchase the smoothest vehicle transaction I have ever completed. I highly recommend both!

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DealerRater Mar 1, 2022

Scott was very professional and communicative in helping me through the process to order a new M3. With all of the supply and pandemic delays he kept me up to date and informed along the way and when it finally arrived he made sure everything was complete and in place to make the buying process as simple as could be. No surprises/haggling/tactics - just clear communication. He's very knowledgeable about the product line as well and answered all of my questions completely and thoroughly.

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DealerRater Feb 28, 2022

Made the trade in process quick and easy of my SRT Durango with competitive trade in money and placed me in my first BMW x3m competition! Lauren was both extremely professional, while also practical and funny. It was a pleasure to work with someone who genuinely cared about making the process easy for her clients. Thanks, Lauren!

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Google Feb 26, 2022

First need to mention how awesome Ian Martin is. From the first call from an internet inquiry, all the way through to the purchase. He was patient, friendly, thorough, and very helpful. The rest of the staff was also very friendly while we were there. The dealership was very clean and well maintained. Highly recommend them to anyone!

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DealerRater Feb 24, 2022

The buying experience was very pleasant and not a hard sell. Justice did a very good job of walking me through the various features of my new car.

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DealerRater Feb 24, 2022

Joe is has been my service specialist for many years now and because of his professionalism, commitment to service, knowledge-base, efficient problem solving skills and people skills I have been and will always use this dealership to service my BMW. A recent incident where I had trouble with my loaner car, I was in awe how quickly he had my car towed and a new loaner delivered to get me out of a very stressful situation. I wish him continued success and congratulate Otto's for having such an amazing Service Specialist. Moreover, I always have the confidence taking my ...

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Google Feb 23, 2022

Very friendly staff. Absolutely did not feel pressured. Was able to test drive and overall experience was incredibly welcoming. Thank you, Michael!

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DealerRater Feb 22, 2022

Robert was professional from beginning to end and a pleasure to work with! It was always my dream to own a BMW and he made my first experience a memorable one! We communicated via email and phone most of the transaction since I was driving over an hour and half away. Robert made the transaction as simple and stress free as possible! Thank you BMW Otto for the great experience! I will be back.

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DealerRater Feb 21, 2022

I recently purchased a BMW at Otto's BMW of West Chester. I have always had excellent service at Otto's BMW of West Chester. Everyone is so professional and friendly. Ian Martin was very helpful with helping me make my purchase. You are more than a customer. They treat you like part of the family.

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DealerRater Feb 21, 2022

Had a wonderful purchase experience with Ottos BMW And Scott. Saw the vehicle Tuesday was able to make the purchase by Friday with no haggling or unpleasantries. Scott truly made this experience smooth and stress free

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DealerRater Feb 20, 2022

We had a Zoom call w. Scott to order my 2022 X4 and was very easy. Scott is extremely knowledgeable about BMWs and true professionals. He made the buying process super easy. When my car was ready to pick up, Scott had the paperwork all ready and we were in and out in approximately 30 minutes. Scott was a pleasure to work with and is highly recommended!

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DealerRater Feb 19, 2022

Robert Madden did a great job communicating with me from the very start of a web click. He and his team did a very fair evaluation of my two trade in cars. He is very personable and easy to work with. He did a great job providing me information and getting me set up even on his day off.

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DealerRater Feb 19, 2022

Excellent and very thorough in getting me my Black Vermillion. Brian is fantastic. I absolutely love the vehicle and the service all throughout made it easy and enjoyable. Once again, Brian’s service is outstanding. He is purpose driven!

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DealerRater Feb 18, 2022

What can I say about Justice, he’s all about customer satisfaction. He leaves no stone unturned if you have an issue he will do his best to make the situation better for you. Very professional, patient, and a pleasure to work with.

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DealerRater Feb 18, 2022

Due to a great experience of buying our first BMW through Ian Martin, we knew exactly where we wanted to go for our next BMW. Ian’s attention to detail and professionalism made buying our M440 a very enjoyable experience.

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DealerRater Feb 18, 2022

I must say the Ottos once again proved to me why they are a fantastic organization and why I have enjoyed bringing my BMWs to them over the last 20 years. I had an unfortunate experience recently but Lisa Thompson, the General Manager quickly intervened to rectify it for me. She made several phone calls to help. Thanks!

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DealerRater Feb 16, 2022

Scott Gately is always a pleasure to work with. He's prompt in returning calls, extremely knowledgeable, and makes the sales process easy (four times now). Otto's BMW will always be my dealership of choice.

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DealerRater Feb 16, 2022

Brian was so helpful when I was deciding on whether to trade in my 2017 530 BMW for a new one or not. My calls were returned promptly and provided any information that I needed to make my decision. He has a great attitude and there was no hardcore pressure. I've go out of my way to use Ott's because of their wonderful customer service and the way they keep you updated on what is going on with your vehicle while being serviced. I definitely recommend Otto's for a new car purchase and service!

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DealerRater Feb 15, 2022

The dealership staff was courteous, prompt, and capable. The atmosphere is airy and comfortable. I visited more than once with my 8-year-old son, and he was made to feel as welcome as I was. Brian was superb - knowledgeable, professional yet friendly, flexible and fair. Thanks, Brian! This was my second experience with this dealership across a few years, and both experiences were excellent.

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DealerRater Feb 11, 2022

Thanks Justice for holding the BMW for me. I appreciate the deal Ottos was able to provide

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DealerRater Feb 11, 2022

The salesman Justice was professional and was knowledgeable about the product h and upfront with me

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DealerRater Feb 9, 2022

Zero pressure sale experience. Everyone is super friendly and professional. The place is clean, modern, spacious. The most impressive dealership I've ever been to.

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DealerRater Feb 8, 2022

Had a good experience with selecting my x6 and dealing with all the people at the dealership.

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DealerRater Feb 8, 2022

Justice is a pleasure to work with and made the buying experience very efficient. I highly recommend Justice and Otto’s.

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DealerRater Feb 5, 2022

This was the most pleasant car buying experience I have ever had. Thank you so much.

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DealerRater Feb 4, 2022

Good overall experience online. Response to questions are given timely. However, the dealership is usually too busy to help you in a timely manner in person. Like all dealerships, they need to do the most business possible.

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DealerRater Feb 4, 2022

While somethings did not go well because of the supply chain issues, in the end I got exactly what I wanted and Ian compensated me fairly to overcome the delays we encountered. The delays were not Ian's or Otto's fault but they took good care of me when they happened.

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DealerRater Feb 4, 2022

This was my 4th BMW with Scott. Over the years and BMW's, he has built a very good relationship based on trust.

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Google Feb 4, 2022

Awesome dealership. Great service and super staff. If you need service, this is the spot. Ask for bill. Best service manager you can find. Fair pricing.

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DealerRater Feb 1, 2022

Professional, efficient, customer focused- a great dealership representing greatly engineered vehicles - consistently excellent service experience- well done Ottos!!!

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DealerRater Feb 1, 2022

Ian provided excellent customer service. He went above and beyond to make sure everything was taken care of. Thanks to the entire staff at Otto's. You made my buying experience a pleasure.

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