For longtime customers who have known my brother and me from childhood, I think the fact that we’re involved in our family business is both surprising – and the most natural thing in the world . It’s no secret that our parents believed strongly in the idea of us getting experience elsewhere and establishing our professional credibility on our own, but having done that, I know we’re both delighted and honored to be taking Otto’s BMW/MINI into the next generation.
I was born in Woodlyn. We moved to Concordville five years later, where I attended Garnet Valley grammar school, switching in seventh grade to Westtown School. Then came the College of Wooster in Ohio, where I graduated with an AB in political science and a minor in German. I was fortunate enough to spend a semester of my junior year in Vienna, which was a great learning experience and deepened my appreciation for travel and seeing other cultures.
I took a year off before entering law school, and got my first taste of working here at Otto’s – mostly in service reception, but also filling in wherever I was needed. I then went to Franklin Pierce Law Center, which is now part of the University of New Hampshire, where I specialized in intellectual property. I also took a lot of courses on licensing, which turned out to be very useful when I found my real niche as an attorney, which was setting up Delaware holding companies for a law firm in Wilmington.
I got married in 2000 and left the firm two years later to be at home for our first – and then second – child. But by 2009, with the kids in school, I was glad for the opportunity to work here part-time on several projects, including the oversight of our corporate sponsorships.
My involvement accelerated when I went through the BMW-sponsored Six Sigma course and got my black belt certification. This is a great program that emphasizes continuous improvement, the reduction of inefficiencies, and getting the most out of your process without sacrificing quality, customer satisfaction, profitability, or workplace morale.
Here at the dealership, it’s helped us build an operational approach that emphasizes the importance of consistency and objectivity, rather than relying on assumptions, guesswork, or just the old ways of doing things. Our goal is to achieve measurable and predictable positive outcomes using the program’s statistically-based analysis of key quality indicators. It’s a work in progress, but the results have been encouraging.
One aspect of my personality that definitely comes into play here is that as soon as I see something amiss, I feel the need to address it immediately. I don’t like to let things languish. I jump in, roll up my sleeves, and try to get to the bottom of it. We believe in owning up to mistakes when they happen – and moving quickly and fairly to resolve them. We try very hard to make sure everyone’s pleased.
I run with friends most mornings of the week. It gives me an opportunity to stay connected, and it also means I don’t have to deprive myself of things I love, like ice cream. My husband and I enjoy traveling, and we’re active members of the community. We feel very invested – and love living here.
I was born and raised in Puerto Rico and moved here in 1985 looking for a better life. My first job was doing landscaping and lawn maintenance for Radley Run, a local country club. A year later, I was hired by Scott Honda to work in the vehicle prep area, where I washed customers’ cars that had been in for service and also detailed new cars for delivery.
I was laid off in December 1992, but within two weeks had gotten a job here at Otto’s doing the same sorts of things. After a couple of years, however, the dealership volume had increased to the point that it was no longer possible for our Sales Advisors to inspect and process the incoming vehicles on their own. It was at that point that I transferred to the sales department and became our “lot tender,” checking over the cars as they came in from BMW, organizing them by model, and making sure they were nicely displayed on the lot.
In May 2007, my responsibilities evolved once more when I was chosen for this position. As Pre-Owned Manager, I deal directly with customers who simply want to sell us their vehicle without purchasing another, plus I support our Sales Manager by preparing appraisals on trade-ins and getting those cars into the shop for reconditioning and certification.
This is by far the best place I’ve ever worked. I love the people and I love my job. When I do have time off, my wife and I work on our house, cheer for our daughter at her soccer or basketball games, and on Sundays, spend time in church. It’s a wonderful life and we really feel blessed.
I grew up in Villanova and had an early fascination with automobiles. I subscribed to all the car magazines, basically devouring every issue as soon as it arrived. My brother and I had some old MGs we messed around with, and it was actually working on those cars that led me to buy one later in life.
After high school, I went to Tulane University in New Orleans, where I got a degree in English. I assumed I’d follow in my father’s footsteps into the law, but listening to him reflect on his career after his retirement led me to reevaluate my own future.
Like many newly-minted college grads, I didn’t really have a specific vision, so I headed to Los Angeles, thinking it would be a fun place to be, which it was. I did a few things while I was there, including attempting to open a restaurant with a couple of college chums. That turned out to be ill-timed, but it did wet my appetite to try again some day.
After about eight years in LA, I felt it was time to get serious. I moved back East, got married, went into a training program, and spent the next seven years as a stock broker. I enjoyed the sales aspect of the job, but I was still hoping to connect with a product I really loved and believed in. Fortunately for me, I found that at Otto’s.
Everything aligns for me here: the emotional connection to the cars, the pleasure of working for the Vadasz family, and the convenience of living only three miles from the dealership. That short commute gives me what I really appreciate, which is more time to be home with my family.
My priority as Sales Manager is helping customers find the perfect car for them. I’m always circulating on the floor, so whether it’s connecting them with a Sales Advisor on their arrival, answering questions during the selection process, or helping out during the delivery of their BMW, I try to make sure I let every client know I want them to have the best experience possible here at Otto’s – and that I’ll do whatever I can to make that a reality.
When the weather’s warm, we’re usually down in Maryland on our boat. We have a young daughter, and we like to swim in the upper bay. The boat is big enough to sleep on, so we’ll usually take a week in the summer and head down to St. Michaels. I’m also back into motorcycling, big-time. I currently have two BMW sport bikes, and if it’s not snowing or raining, I’m using those to commute. I have a group I ride with, and we’ll go out occasionally for a 250-mile day just looking for curvy roads far from urban areas.
What I value about being here at Otto’s is how it has led me to feel more entwined with this community. I go to the supermarket, I see our clients; I go to Costco, I see our clients; I go into West Chester for dinner, I see our clients. I really appreciate the sense of pride and connection that generates. I find it surprisingly fulfilling.
This is the best job I’ve ever had, and yet there’s no way I could have predicted the path that led me here. I grew up loving engines, engineering and mechanics, and helping my dad do basic service on his 1969 Mercedes convertible.
After I got out of high school, I had no clear sense of my best next step. I gave some thought to the military, but I also loved music and considered playing professionally. What I actually did was to enroll at St. Joseph’s University, and to give me some real-world perspective, including the value of higher education, my dad got me a job with my uncle’s construction firm. Pouring concrete for the next few summers convinced me to get my degree, a decision I’ve never regretted.
After graduation I joined Fresh Fields – now Whole Foods – as a manager trainee, where I learned how their stores operate, and then went on to become a butcher and ultimately the Meat Department Manager. Motivated partly by a desire to avoid hand injuries, I decided to leave the food industry and get my first sales job with Lucent Technology. Cold-calling door-to-door was tough work, but I persevered and became their top performer. I learned great lessons about motivation, self-discipline, and surviving rejection – all very useful life skills.
Lucent hit hard times around 9/11 and I was among those laid off. Fortunately, I knew someone who knew the sales manager here at Otto’s, and in 2001 I signed on as a greeter. After extensive training, I became a Client Advisor, a position I hope to hold for the foreseeable future.
Coming from a modest background, I really hadn’t encountered the sort of clientele we have here. I was struck not only by their affluence and level of education, but also the graciousness in our interactions. I think those things, as well as the decency and commitment shown by our owners toward customers and staff, are what I’ve found most appealing about this dealership.
I live in West Chester. I see my customers everywhere I go, and a lot of them have become real friends. For example, I’ve been playing pick-up soccer with a very diverse bunch of guys here in Chester County since 2005, and every year we go abroad to compete with senior teams internationally. Otto’s has always been our sponsor, something I find pretty amazing. We’re known as the Soccer Olde Boys – or as we refer to ourselves, the SOBs.
I love recording music and have a studio in my home. My former band mates and I get together and make demos, but I think our days of playing publicly are behind us. For us at this point, it’s really about having a good time with a fun hobby.
I was born and raised in the Lancaster County area. After college, I worked at a VW-Porsche-Audi dealer in Lancaster until I left to start my own company transporting high-line vehicles in the Mid-Atlantic region. A couple of years later, however, I decided I really wanted to get back into the activity of a dealership, and with my family history, BMW was the natural choice.
I was actually the ultimate BMW baby, having been born just as my mother was being lifted from our 1600 Alpina onto a gurney. Dad still has that ’67 Alpina, and has added a number of other BMWs over the years, mostly M cars. My first automobile was also a Bimmer – a 1976 2002.
Our family had been in the furniture business since 1820, but growing up my dad always had an interest in cars. He had a shop where he restored and repaired vehicles, and throughout the late sixties and early seventies he competed in a lot of road races, hill-climbs, and MINI stocks. I’m a big Formula One fan, and have been following the sport since I was a kid.
Here at Otto’s, my style of presentation bridges the early “enthusiasts-only” days to now, where BMWs are viewed and widely admired as the world’s best luxury sports vehicles. I like to talk to people, find out what’s important to them, and put them in the right car. I strive hard to make sure my clients find the perfect automobile for their needs and desires. It’s important to me that they’re completely satisfied with the entire process.
Beyond my family and Motorsport, my passions include traveling, mountain biking, and visiting vineyards, both here and abroad.
As is famously true for many born in the Philadelphia area, I grew up here and never left. My family and I lived in Delaware County until I was about eight, at which point we moved to Chester County, where I’ve been ever since.
After I graduated from Henderson High, I realized I wasn’t really a motivated student, so instead of going on to college, I started looking for a job. I did a few different things at first, but in my mid-twenties, decided to follow my passion for automobiles and applied for a position at a Pontiac-Buick dealership in Exton.
It was there that I found out how much I enjoy helping people through the process of buying a car. I discovered I have a gift for listening carefully and using that information to offer whatever level of guidance and advice my customers are seeking. I’ve been successful with that balanced approach, and because clients seem to appreciate it, I’m still doing that today.
After the dealership in Exton, I worked for about 15 years at Faulkner Pontiac, Buick and GMC Truck, and then went into the insurance business for awhile. It wasn’t too long, however, before I decided to come back to my automotive roots by taking a sales position here at Otto’s in 2004. The rest, as they say, is history. I love this place, and have no plans to leave.
I’ve come to realize a number of things set Otto’s apart from the competition. One is the third-generation family ownership and hands-on management. With that steady leadership comes high standards that are never compromised. But even as our bedrock business principles remain consistent, this dealership has shown itself flexible and sure-footed in adapting to the market shifts that have been pretty challenging over the past few decades.
One of the biggest changes since my arrival, of course, is the degree to which our customers have integrated the Internet into their pre-sales research. It actually has made my job more interesting and enjoyable. Our clients have generally done much of their own “due diligence” in figuring out the best match of model with their lifestyle priorities, which streamlines the process and makes it very pleasant.
In my free moments, I love to talk baseball – and attend as many Phillies games as I can. Family responsibilities make long vacations difficult at this point, but I look forward to the time when I can indulge myself with the kinds of travel I used to really enjoy.
Like a number of others who work here at Otto’s, my interest in automobiles goes back to my childhood. I remember always being around my dad as he restored cars and motorcycles, and because he worked in sales for Porsche-Audi-Volkswagen for 37 years, we always had the latest models in our driveway. I guess I shouldn’t have been too surprised when I ultimately followed in his footsteps.
But that wasn’t my original career trajectory. After graduating from Downingtown High School, I went to a technical institute for criminal investigation with the full intention of going into law enforcement. Working several years at Chester County Prison, however, made me realize I was looking for something more creative and people-oriented, and where my income would be related to effort and achievement.
It was at that point that I connected the dots with what I had seen my dad do so successfully for so many years and went to work selling VWs at a multi-franchise dealership in the area. I was finally able to combine my love of German cars with my enjoyment of engaging and interacting with people. It turned out to be a perfect fit, and when they replaced VW with BMW, I just moved over and started selling those.
The transition to Otto’s in July 2013 was the final piece of the puzzle. A third-generation family dealership, it’s a great place to work, and it’s very nice to have the owners here and part of the day-to-day operation, something our clients really seem to appreciate. They’ve created an ideal environment for the selection and servicing of your BMW, and provided the staff with the technology, tools, and processes to succeed.
While connecting customers with the BMW of their dreams is obviously the objective, my focus is doing what I can to help them feel relaxed and comfortable at each step along the way. For me, it’s more about talking to them as new friends rather than simply prospects, which in turn makes everything more fun – which it should be.
I’ve always loved to sing, and while I’m not in a band, a number of my friends are, so when the opportunity presents itself, I’ll join them on stage for a set of rock classics from the 70s and 80s. I’m a husband and father of two young children, however, so virtually all of my free time is spent with the family. We stick close to home but do try to make it down to the Outer Banks once a year.
As a dad, I’m keenly aware of how important my own father has been as a mentor, and my goal is to teach my own children everything I learned from him, including how to drive a manual transmission BMW!
I grew up in North Jersey and got my degree in business management in 2006 from Lock Haven University. Going into my senior year, I looked at the rather bleak employment landscape and decided I needed to nail down a job. Several professors had recommended the Enterprise Rent-a-Car program, so I went through the interviews and secured a position a few months before graduation.
The good news is that I did really well with the company, ultimately managing five stores and winning 20 consecutive sales awards. The bad news is that the hours were grueling, the pay was modest, and as is usually the case when people need to rent a car, customer attitudes were often a challenge, to say the least.
I was fortunate in one way, however. My territory included West Chester, and I often found myself providing overflow loaner cars for Otto’s. In working with various members of the management team here, I got very affirming comments about my initiative, dedication, and high level of customer service. They offered me a job on several occasions, but it wasn’t until I finally decided to part ways with Enterprise that I applied and was hired as a Sales Advisor.
In all candor, I wasn’t sure this would be the “dream job” I’d been hoping to find, nor did it seem to be getting me closer to my ultimate goal of owning my own business. But the irony, of course, is that here I am years later, and to my great good fortune, it seems I stumbled upon something I’m good at and like doing.
This position rewards me for hard work and still allows me to spend time with my family. And while before, it always seemed like I was seeing people on their worst day, here it’s the precise opposite: my clients come in because they actively want a BMW, and for them, that makes it a really good day.
Because of where and how I grew up, I find it easy to relate to our customers – and their love for BMWs. My goal is always to make the process fun, and to make sure it’s not only a good buying experience but also an excellent owning experience.
With the birth of my son and daughter, I’ve come to realize that being a father and husband is the best job in the world. Spending time as a family, whether at the beach or in our backyard, is absolutely the best.
I was born in Omaha, Nebraska. My dad was in the Air Force, and like many military families, we moved several times before landing in Camden, Delaware, which is where I graduated from high school in 2003. My father, who was an airplane maintenance specialist during his time in the service, was always very mechanically inclined, and I think some of that rubbed off on me. He and I used to do lots of small repairs around the house as well as work on the family cars.
Hoping to leverage that interest into a possible career, I moved up to West Chester in 2005 to enroll in the Automotive Training Center in Exton. While I was completing their 18-month course, I also had a job at QVC, where I worked behind the scenes pulling products and making sure they had enough inventory for their on-air production. I stayed there on a part-time basis until 2008.
My first full-time job in the automotive field was as a technician at Land Rover in West Chester. I was hoping to use that as a stepping stone to becoming a service writer, and ultimately, service manager- but that plan shifted several years later after I got the opportunity to try sales at a local Audi dealership.
I had been aware of Otto’s for almost a dozen years before I decided to apply for a position here. I knew the dealership’s reputation for having a great work environment, so when I saw a posting for Client Advisor on LinkedIn back in 2015, I jumped at the opportunity.
My service experience has definitely been helpful in working with customers. I find that many of those drawn to BMWs actually like to talk about the nuts and bolts. They seem to respect – and respond to – my technician’s understanding of how these cars are put together, and enjoy engaging on that level.
I take a very straightforward, low-stress approach to life, and try to bring that same attitude to my job here at Otto’s. There is never any pressure or manipulation. I simply want to deliver the same kind of high-end experience that my clients will find when they get behind the wheel of their new BMW.
I met my future wife while we were both at QVC. We were married in 2009, and now have three wonderful children. We like to take age-appropriate day trips to the zoo, the aquarium, and the beach, but five or six years down the road, I’m really looking forward to more expanded travel. At the top of that list are Japan and Europe.
One of the first things I did when I arrived at Otto’s back in January 2016 was to read the staff profiles on our website. It was a great way to get acclimated quickly, and I was fascinated to see how often an early exposure to BMWs was the first step toward working here. In a way, as you’ll see, that’s my story as well.
My roots are local. I was born in Wilmington and grew up in Newark, Delaware. I went to Delcastle Vo-Tech, where I was member of their first graduating class in communications and publishing. I was an all-state lacrosse player and won a state award for graphic design. My dad wanted me to be an engineer, but I took a more creative route.
In my senior year at Delcastle, I was fortunate enough to be invited to spend a semester studying in Germany, where my appreciation for BMWs deepened. I remember being driven in from the airport and having an M5 pass us as if we were standing still. It was amazing to see my ideal car in its natural environment. I’ll never forget it.
My college career began at Loyola University Maryland, but after a transfer to West Chester University to play more lacrosse and another to Lycoming College, I ultimately graduated in 2007 with a BA in Commercial Design.
Jobs were hard to come by, but I finally got a position with a small IT company as an in-house graphic designer. When the owners closed up shop and moved to Switzerland, I spent about six months in the insurance industry – definitely not a fit – before landing a sales position at the BMW dealership in Wilmington. I learned a lot there, but I had always had my eye on Otto’s, so when a position opened up here, I jumped. Other than proposing to my wife, it was the best decision I ever made.
I have always had both an analytical and creative nature, and being a Client Advisor allows me to use those gifts every day. As I listen to my customers, I can actually picture which model I believe will make them the happiest, and can articulate that vision in a way they seem to appreciate.
I believe strongly in the founding values that set this dealership apart. It’s clear the owners are in business for the right reasons, something our clients sense and respond to. For my part, my customers know I will always be their advocate, and that my motivation is not my commission but their satisfaction.
On the family side, I’m married with a young son. As he gets older, we’re able to enjoy vacations at the beach and like to foster his creative side with trips to area museums. We also have a handsome German Shorthaired Pointer, Steele, lovingly known as our four-footed child.
I began my time here at Otto’s as a member of our showroom-based Genius team. In that role, I partnered with our Client Advisors to offer customers an after-the-sale walk-through of their new acquisition, pointing out and demonstrating the various features and functions of their BMW. I also provided many of the same services to prospects interested in learning the details and distinctions of the various models they were considering. It’s been a great fit, and I was very pleased when I was selected to lead our customer experience department as BDC Manager.
I was born and raised in Newtown Square, graduated from Marple-Newtown High School, and went on to West Chester University. In my senior year, I took a brief hiatus and accepted a job with the Walt Disney Company in Orlando. I was hired to drive the monorail, which, incidentally, was a childhood dream of mine, but was soon promoted into the hotel division, where I became resorts manager at Disney’s Yacht and Beachfront Resorts.
After a couple of years in Florida, I came back to West Chester to get my degree in geography and urban planning, and then returned to the Magic Kingdom (doesn’t everyone?) for a total tenure of six years. In 2013, I flew home to surprise my dad on Father’s Day, and realized how much I missed my family, my friends – and yes, the seasonal changes. So I gave my boss two months notice, packed up, and made the trek back to Pennsylvania.
When I started to think about what I wanted to do next, I knew I loved cars – and BMWs in particular. I had actually test-driven a 3 Series at Otto’s a few years earlier, and was so impressed with that experience that when I saw a job opening posted on the website in April 2014, I applied immediately and was accepted.
This position is perfect for me. It allows me to share in the experience of folks falling in love with BMW without anyone feeling the pressure or expectation of a sale. There’s great freedom in that for all concerned. Our team’s guiding priorities are to offer our clients and prospects as much detailed information as they need to feel comfortable with their decision – and also to smooth all steps from first contact to final delivery.
One of the bigger parts of my life is my dog, Scrappy. I found him at Main Line Animal Rescue back in 2012, and his name really fits. He had been “living rough” on the streets of Philadelphia before he was picked up, and it showed. But now he’s in great shape and an ideal companion. There’s nothing like unconditional love.
I had never traveled internationally until my trip to London several years ago, but I definitely caught the bug, as they say, and hope to do a lot more as opportunities arise.
The short version of my story is that I was born in Yonkers, New York, and when I was six, my parents and I moved to Wappingers Falls – still in New York, but a spot no one has ever heard of. I lived there until 2016, the year I came to Pennsylvania and here to Otto’s.
Stepping back to fill in the blanks, I graduated from high school in 2010, and not having a clue where I was going in life, followed my parents’ direction and enrolled in community college. The best part of that experience was that in addition to taking the usual courses, I was also able to explore my interest in fine art, which turned out to be a real fit. I did a lot of landscapes using graphic pencils, but when it came to watercolor, my other preferred medium, I focused on automobiles. I would go to a ton of car shows, take a lot of photographs of my favorites, and go home and paint them.
My first job, at 17, was at our local A.C. Moore Arts & Crafts store, where I started in customer service and was later promoted to supervisor. After about five years, however, I knew it was time to find something that really suited me, and since I had loved cars from the time I was old enough to bring my dad his tools as he worked on ours in the driveway, that’s the path I decided to follow.
In December 2015, I applied at the BMW dealership in Poughkeepsie and was hired as their service receptionist. Not long after, I became a BDC Coordinator, the same position I have here, and remained there until the following August, when I decided to move here for new job opportunities.
The training I received when I first arrived was amazing. It included a trip to the BMW Performance Center in South Carolina, where I had a chance to drive multiple models on that famous track, getting a real feel for their strengths and distinctive differences. Now, when I’m working with customers, I think my excitement and enthusiasm comes through pretty clearly.
On weekends and days off, I still enjoy going to car shows and exploring Longwood Gardens. If I’m not doing either of those, I am most likely driving back to New York to see my family.
It might be overstating the case to say I was destined to work here at Otto’s, but on the other hand, it’s completely true that a number of different influences in my life aligned to make it an unsurprising outcome. More of those details a little further on.
I was born and raised in West Chester, and except for my four years at college, have been local my entire life. My father was from Atlanta, so I grew up visiting that area of the country, and in the process, developed a strong affinity for the friendly people and relaxed atmosphere for which the South is justly famous. That no doubt guided my decision to attend Elon University, just outside Greensboro, North Carolina, where I graduated in 2014 with an A.B. in Business and Communications.
While I didn’t have a clear sense where I’d be headed in my career after college, some important wheels were already in motion, starting with my dad’s longstanding love affair with BMWs from Otto’s. From those first two bright orange 2002s that I remember only from photographs, he’s been a total fan of the brand, and that definitely rubbed off on me. In fact, my first vehicle ever was a white 1998 318ti 5-speed manual which had represented the dealership in autocross competitions before becoming part of our family. It was the perfect “first car,” and I loved it. The gearing was so clean, and it really taught me how to get the most out of its modest engine and racing suspension.
I knew I wanted to work during summer and Christmas breaks at college, and with my brother already employed here as a service tech, applying for a valet position seemed like an obvious choice. I returned each year, and in the process, developed an increasingly strong appreciation for the cars and the remarkable family management and staff.
As graduation approached, I applied to be a Genius/BDC product specialist, and was able to start the training as soon as I arrived home. I sensed immediately what has been confirmed many times since: I am totally suited for this position. It combines my drive to learn all I can about things I’m passionate about – and then pass that knowledge along to others, hoping to spark that same level of enthusiasm. One of my real joys is witnessing the “ah-ha” moment when something I’ve explained to a customer suddenly clicks. They get it!
I love the outdoors – really anything to do with nature: gardening, camping, hiking, canoeing, fishing, hunting, you name it. I haven’t done a lot of traveling yet, but I’m a big craft beer enthusiast and enjoy heading up to Vermont, where they have some great small breweries.
I’m an information nerd at heart. I like to absorb as much information as possible, and I think that’s what makes me successful in this position. So if you’re reading this profile and are curious to learn more about our dealership and these amazing vehicles, I hope you’ll give me a call.
There’s a very nice symmetry to my long association with Otto’s. I began my career at our BMW dealership in 1987, and except for a short hiatus, I have been part of the Otto’s family ever since. My current position as Service Manager for BMW is perfectly aligned with my training, my personality, and my automotive passion. I have a great team of Advisors and technicians, and I can’t imagine working in a more constructive, congenial environment.
Cars have been at the center of my universe as far back as I can remember. My longtime dream was to build racing engines, but when I discovered the economic realities associated with that, I adjusted my goals and pursued extensive training in automotive and machine shop classes. After I graduated, I was referred to Otto’s by a friend and got my first full time job as a shop technician.
In the years since, I have served in a number of different positions within the company and always appreciated being able to combine my enthusiasm for our cars with my innate desire to help people. I have an empathetic nature, so even now as a manager, I’m always motivated to apply my mechanic’s understanding of a customer’s car to making sure we resolve whatever it is that needs attention. And because our clients are legendary in their attachment to their BMWs, they seem particularly appreciative of our efforts.
I was born and raised in Wayne, Pennsylvania and graduated from Radnor High School. I lived in Devon for a while but moved back to Wayne where I spend most of my free time sharing my passion for all things automotive with my two sons. The older one is now driving -hard to believe- and enjoys working with me on my old cars. Like me, they both love sports and are really into lacrosse.
I realized early on that having a job was a good thing. I was 15 when I started working at a bathing suit store in Wilmington, Delaware, and appreciated the financial freedom my modest paycheck offered. I got an even deeper sense of satisfaction from my next position, which was as a teacher at the Educational Enrichment Center during the summer of my freshman year at college. Working with that class of ten kids taught me a lot, including patience. It was a lesson tailor-made for the occasional tough moments here in our service department.
I was born and raised in Wilmington, and graduated from West Chester University in 2006 with a degree in business management. I came to Otto’s in my senior year, having seen a flyer on campus promoting a position as receptionist at our MINI dealership. Since then I’ve had a number of different responsibilities, including receptionist on the BMW side, helping out in our Lifestyle Boutique, and now here as a Service Customer Associate.
When I’m not setting up appointments or handling loaner vehicles, I’m behind the scenes helping process and scan repair orders. It’s a nice balance that suits me. I like working with people, but I’m also happy going to my office and dealing with administrative duties.
I grew up loving cars. My dad is a huge enthusiast, and I actually learned how to drive in his extremely hot Corvette convertible. BMW was (and is) one of his favorite brands, and he instilled that in me. I will have one the moment I can afford it.
My husband is also very much into cars and used to race cars professionally. In fact, our first date was at a drag strip. I accompanied him on many occasions while he was racing, acting as his crew chief, torque wrench in hand. I love to travel. When Andrew was racing more, I was going with him every weekend, whether it was to Florida or Indiana or wherever. I went to California with my mom in 2008, just the two of us. That was fun.
I was an Otto’s customer for seven years, during which time I had such good experiences that I eventually decided to apply for a job here. During that time I was a hotel manager in Wilmington, a position that taught me a lot about customer service.
Because of my work I came here with a real grasp of what it’s like to be on both sides of the counter: knowing what customers are looking for, being empathetic to their concerns, and understanding that it’s sometimes difficult for them to articulate those concerns. I find I’m able to bridge the gap between our technical people and our customers.
I’ve also discovered that the needs of customers in both the hotel and automotive worlds are pretty similar. They want to be listened to, they want to be understood, and they want to feel that they’re talking to a human being who cares about their concerns and genuinely wants to be of service. At the end of the day, you want to feel like you’ve made a difference.
A relaxing weekend for me is any place with a beach, blue skies, and friendly people. I like to travel quite a bit, and have been to Europe, South America, and the Caribbean. I’m always looking forward to another trip to a location where I can experience cultural diversity.
I was born and raised in nearby Brookhaven, so being familiar with the area I saw Otto’s as a reputable place to get my foot into the working world. I was hired as a receptionist but made it known I wanted to expand my responsibilities as those opportunities might arise.
As it happened, it wasn’t long before I was invited to join this department. I still smile at how little I knew about BMWs, MINIs, or cars in general, and yet found myself helping customers with their service issues. Naturally, I made a concerted effort to self-educate, and now I’m pretty comfortable with the terminology and basics of automotive maintenance and repair. And with my background in communications, I’m finding it easy to relate to customers and work with them on the phone.
On my own time, I love being outdoors, and in the summer that means weekends at a beach house I share with friends down in Sea Isle. There you’ll find me lying in the sun, playing volleyball, or enjoying the ocean. And when the weather isn’t cooperating, I’ve been known to go shopping. I’m enjoying helping our customers by doing what I can to create a totally positive service experience for them.
There’s something very symmetrical about being here at Otto’s. Not only does it build on my 30-plus years of service in the automotive industry, but once again I’m in a family-operated business, which really takes me back to my roots.
I was born and raised in the Rose Tree section of Delaware County and graduated from Penn Crest High School in 1979. Growing up, my parents operated a number of Amoco stations throughout the region, so it was a natural move for me to join them in the business. As a first step, I went through Amoco’s Atlas service program, becoming a skilled, hands-on mechanic and certified as a state inspection technician. I followed up with a series of management training courses and ultimately was named vice-president in charge of administering and overseeing our various properties.
Life was going well at that point, but things changed significantly when Amoco began demolishing or downsizing their stations, getting rid of their service bays in order to sell fuel exclusively. That decision – and new family priorities – led me to move into automotive service at the dealer level, first at a General Motors franchise where I worked as a Cadillac service advisor and assistant manager, and then at a Mercedes store here in West Chester.
Both those experiences prepared me well for being here at Otto’s. Not only did I gain an in-depth understanding of automotive service at the luxury level, I was also able to hone what others have described as my strong interpersonal skills.
The fact is, I have always viewed clients as family, giving them the sort of guidance I believe best serves their interests. I am totally transparent when we’re reviewing their repair or maintenance concerns, and they seem to appreciate my being their advocate. That sort of honesty is important, in my view, and it definitely leads to enduring customer loyalty.
On a personal note, my wife and I celebrated our 30th anniversary in September 2011. We have a daughter and a son, and I love involving them in the wide range of outdoor activities I enjoy, including hiking, hunting, fishing, and boating.
My fascination with fixing things goes back to my childhood when I first started taking stuff apart just to see how it worked. By the time I was fourteen, I began to join my dad out on the driveway when he did maintenance on our ’77 Maverick. Every time he’d pop the hood, I’d peer into the engine compartment, fascinated. All those different parts just amazed me.
After working in two independent full-service repair shops for ten years, I wanted to see what it was like inside a dealership. In ten minutes, I knew this the place was where I wanted to be.
The appearance was very professional, and the staff was supportive. I saw a distinctly different way of communicating with customers.
Because most of the cars we work on originally came through our sales department a service visit can have a big impact on a customer’s overall impression of the dealership. We understand that. I really appreciate the one-on-one relationships I have with our customers, and I’m very pleased to be part of the process that keeps their BMWs running at peak performance.
I’ve always had a passion for cars. I remember back in grade school clipping photos out of magazines and collecting Matchbox® replicas. I wasn’t focusing on particular brands per se; it was more about the designs that appealed to me, both domestic and foreign.
I’m not surprised I developed this interest in automobiles early on, given some of the important influences in my life. My dad had a detail business from the time I was in kindergarten, and naturally, he used me as free labor. I have to say it was fun getting to see all those clean vehicles.
I also spent a lot of time in my grandfather’s garage, kicking around nuts and bolts. He was always working on cars – fixing one thing or another – and watching him, I think I just picked up that practice myself.
I was born and raised in Coatesville, and went to a high school that stressed technical training. I took a number of computer courses but never really felt that was my calling. After graduation, I got a job at my uncle’s gas station, which was also a five-bay service center. It was a great business, but after I’d been there about five years, he sold it and moved to Florida.
From there I went to a Chrysler dealership as a service advisor. The transition from being under the lift getting greasy to interacting with customers was pretty easy, since I never really had the patience to work on cars on a sustained basis. I was there for about three years and then went back to an independent garage as a service advisor. From there, it was a string of dealerships until I came here, which was definitely the best move of all.
I’ve found my clients really appreciate our responsive, “being-taken-care-of,” family atmosphere. They know they can pick up the phone anytime and talk to us about anything related to their BMW. And because we try to maintain the individual client-advisor connection, we get to build those relationships over time, which is great.
On the personal side, I’m married with two kids, a boy and a girl, and living locally here in Chester County. We’re pretty big into RV camping – different places every time – and I also enjoy watching sports and playing softball. I do just enough work on my own vehicle to be dangerous.
I’ve never been able to pinpoint a particular dream car for my bucket list, but having seen the BMW M6 Gran Coupe, that dilemma may have now been resolved.
I was raised in West Chester. As a kid I really enjoyed building things. I spent a lot of time outside. Looking back, it seems like I was always on my bike. It’s interesting to me that even though I’ve never considered myself a “car guy” per se – I’m definitely not someone who had his head under the hood growing up – virtually every job I’ve had since I got out of school has been automotive related.
I started out at a local domestic dealership where I was their rental manager and then became a Service Advisor. That was good experience for me. What I particularly liked about my time there was that I was empowered to make decisions to help my customers. At Otto’s, that feeling of satisfaction continues.
I’ve noticed that our customers seem to know a lot more about their cars than what I observed at other dealerships. And they really seem to care about keeping them in top shape. That certainly makes my job easier – and it’s always more satisfying when an owner is motivated to get the finest care possible for his or her car.
I’m married and have a young son. We live in a Victorian twin home, and I’m enjoying working on that. Our goal is to restore its best features – for instance, the hardwood floors and original moulding – while making it as comfortable as possible.
I like to golf occasionally and have always enjoyed travel.
I grew up around a favorite uncle who loved to work on old muscle cars for the pure pleasure of the process, and his interest definitely spilled over into my life, as well. While it wasn’t part of my original plan to be employed at an automobile dealership, being around cars – especially these amazing BMWs – does connect me with those great early memories.
I was born and raised in West Chester. After graduating from East High School, I went to college with the intention of majoring in journalism, a field of study that turned out to be less interesting than I had imagined. I took some time off from school and returned in 2008 to pursue a degree in architecture, something for which I had a real passion. Unfortunately, competing life priorities did not allow me to continue with the demanding curricula, so I had to put those dreams on hold. It was tough to let go, but I got a good life lesson out of the experience: better to deal with what is, than get discouraged over what might have been.
I decided college was not going to work for me, so in 2009 I enrolled in cosmetology school. This was a trade that had always been an interest in the back of my mind. I liked that it would allow me to be creative – plus, in making my clients feel better, it would be very gratifying as well. I completed the program in 2011, and continue to work part-time in the salon industry.
In 2011, I decided to leave the bank where I had been employed for 6 years, and applied for a job at Otto’s. I had always admired BMW’s, and decided it was a good time to make a move. I was hired to work in the MINI Lifestyle Boutique, but my goal was to become a MINI Service Advisor, which happened in the fall of 2013.
I loved the MINI culture, both as it exists at the dealership and also as it was reflected in our clients. Our customers are very loyal to their brand – it’s like they wear their MINI heart on their sleeve – but diverse in many other ways. As their Service Adviser, I got to spend more time with them, and get to see close-up how much they appreciate and dote on their cars.
By May 2018, I was sensing it was once again time for a change, so when I was offered the position of Service Advisor here at our BMW dealership, I jumped at the opportunity. It turned out to be a great transition, and I have been welcomed with open arms by my co- workers and customers alike. Every day I’m learning more about the different aspects of these amazing vehicles, and I really like that challenge. I look forward to my future with Otto’s and the BMW brand.
I recently purchased a new home, so much of my free time is dedicated to finding projects around the house. I love to travel (at this point a mostly deferred pleasure), spend time outdoors (I’m very much a child of the sun), and just enjoy life on a daily basis.
Like any responsible parent, my dad introduced me to BMWs early in life. I was 16 when he came home one day with a beautiful 5 Series, an event that reshaped my future and ultimately led me here to Otto’s. But before I get ahead of myself, maybe the best thing is to go back to the beginning.
I was born and raised in West Chester and grew up in a family where individual initiative was modeled and encouraged. My dad was an amazing entrepreneur, starting a number of successful businesses, including one that really caught my eye: selling automobiles. I learned a lot from watching him, and in the process, developed a real appreciation for BMWs, one of his favorite brands to buy and re-sell.
Once I graduated from high school, I knew it was time to get a steady job with an income that would allow me to move out of my parents’ place and get a home of my own. I had a few friends here at Otto’s, and they all said how much they enjoyed working here, so I put in an application. I was hired in September 2014 as part of our valet team, but pitched in wherever there was a need, including washing cars. I then worked as our receptionist/cashier until the fall of 2017, when Chris Clayton, our Service Manager, approached me and offered me the position of Service Advisor. That was an easy decision: of course I said yes.
Since I grew up working on cars, it’s been pretty easy for me to talk about service and maintenance issues with my customers, and as far as the specifics related to BMWs, I’ve been able to pick them up along the way. I’ve always tried to pay attention and take every opportunity I could to learn and improve. Otto’s is a great environment for that.
I’ve never been one to waste time, so on weekends and vacations, I like to do things that are new and meaningful, like visiting places I’ve never been or having a great meal at an interesting restaurant. Basically, if I’m not actively enjoying myself, I prefer to focus on my life priorities.